As someone who used to work in retail, as a shift manager, I’ve dissolved countless. It’s just a natural response when someone starts shouting at me, for something that really isn’t my fault, to just stare at them blankly until they either answer their own question, or they have a lightbulb moment. I like to think of it as some sort of awkwardness that cuts through the air like a knife. When you don’t explode back in their face they just fizzle out on their own. I can’t have an argument on your own. This became my default defense mechanism for difficult customers too. It’s almost funny, when they keep trying to escalate, to get you to yell back so they can justify acting like a shithead, and you just give them nothing to work with. I can’t keep a straight face when a costumers is making a complete ass of themselves. The Premium Never Underestimate An Old Man With A Horse Shirt
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When I worked at a hotel, I developed a habit of singing curses in my head and humming along. I’m straight-up calling a customer a fucking dick who should choke on a dirty diaper, but all they hear is happy humming. I had a customer buying something from our store. He was with his wife and asked me if I was giving him my employee discount on his purchase. I laughed thinking that was a good joke. But no, he was serious. Another time I had a lady that wanted a discount on an item because it was ever so slightly near another barcode, which confused her about.what the Premium Never Underestimate An Old Man With A Horse Shirt. Even though 9/10ths of the item was clearly on a barcode
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She got huffy and walked off.You don’t know the kind of customers we have at my store. The Premium Never Underestimate An Old Man With A Horse Shirt. Which is usually something for free just to get them to leave. It’s a “wealthy” upper-middle-class area. I worked at a ski resort in Colorado, try multi-millionaires. You don’t know entitlement until you deal with that type of rich. They wanted free ski passes for a bad snow day or to skip the line or a free dinner. Do you know that’s a real thing? It’s called the power gaze and gives people an unsettling feeling. Look up power gaze, social gaze, and intimate gaze if you are interested.
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